7931 Valley View Street

La Palma, CA 90623

Why do you ask for my credit card number when scheduling an appointment?

We require a credit card to reserve appointments in order to prevent no-show's and same day cancellations. Feel confident in that your credit card is safe and will not be unnesessarily charged. Once your credit card is entered into our secure scheduling system we are no longer able to see the complete credit card number. 

I lost my gift certificate, what do I do?

 Unfortunately once a gift certificate has been lost or used by somebody else we cannot replace it.

What happens to my voucher if it expired?

All Groupon, Living Social, Amazon Local, Double Take and Yelp online vouchers have a promotional expiration date. If your voucher is expired you may no longer receive the service listed on the voucher. However, that paid value of the voucher never expires and may be used towards any REGULAR FULL PRICED service. No exceptions will be made.

Can I keep my phone on during my service?

Urban Bliss Day Spa is a place of tranquility. Please refrain from loud conversation and noise. Please turn OFF your cell phone or set it on SILENT or VIBRATE. If you need to answer your phone during your service, you will be asked to step outside of the spa. Answering your phone does not pause your service and your schedule service will not be extended to accommodate your phone call. (Keep in mind the same rule applies to using the restroom during your scheduled service.)

​Should I tip my therapist and if so how much?

Gratuity in greatly appreciated and shows your therapist how much you enjoyed your service. Since you asked, Industry Standard Fair- $15 Good $20 Excellent $25, but is at your discretion.

Do you accept insurance?

We do accept HSA/FSA cards for massage services, but we do not accept traditional medical insurance as payment. You are responsible for the eligibility of the services.

What time should I arrive for my appointment?

We recommend that you arrive five minutes prior to your scheduled appointment to relax and prepare for your treatment.

What happens if I'm late to my appointment?

Arriving late will deprive your precious minutes of your spa treatment so our next client isn't delayed. All late guest will be charged for the full treatment time of their scheduled appointment.

What if I need to cancel my appointment?

Treatment times are reserved especially for you. If you need to cancel, please do so by calling us at least 24 hour prior to your appointment. Cancellations may not be made via email. Failure to cancel in time will result in a 50% charge of your total service(s).

What if I need to reschedule my appointment?

If you are unable to make your scheduled appointment we will gladly reschedule you for a more convenient day and time. Please make sure you do so at least 24 hours prior to your scheduled time.

What if I don't show up for my appointment?

All no shows will be charged 100% of their scheduled service(s). 


Monday - Friday

10.00 - 7.30

last scheduled appt 630pm

Saturday & Sunday

10.00 - 5.00

By appointment only.

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